Two blind women became sole passengers on delayed Southwest flight

Two blind women from Florida recently discovered that they were the only passengers on board their Southwest Airlines flight From New Orleans According to Orlando, the company has to improve how passengers communicate with disabilities.

Sherri Brun and Camille Tate traveled together Southwest flight 2637planned to travel to New Orleans on July 14th. After an almost five -hour delay, the two friends finally got into their flight, just to find out that they were the only two people on the plane. Fox 35 reported.

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“You are the only two people in this flight because they forgot you,” said Brun that the two women were said.

Brun and Tate said they had been waiting at their assigned gate and checked the Southwest app for updates. Unknown for them, almost all other passengers had been rebooked on a separate south -west flight to Orlando Fox 35 reported that this had expired from a nearby goal.

After The US Transport Ministry must provide passengers with quick and effective communication with visual impairments, especially in the case of delays or repetitions and boarding changes, a federal law under the Air Carry Access Act.

Brun and Tate said that the requirement was far from being reached. “Nobody told us a word about another flight,” said Brun. “We only waited at the gate and checked the app like everyone else.”

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“There must be some improvements in communication with their passengers, especially those who have disabilities,” said Tate.

“We have seen inaccurate accounts that point out that we have forgotten the two customers or that we sent an airplane back to get it,” an spokesman for the southwest told Fox News Digital. “None of them are the case. The customers were planned on flight 2637. Although it took almost five hours a day to end, the same flight number remained through.”

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Southwest said that it offers each of the women $ 100 Voucher as compensation for the delay.

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“We apologize for the inconvenience,” Southwest told Fox News Digital. “Southwest is always looking for ways to improve our Customer travel experiencesAnd we are active in the airline industry to share best practices about how the passengers do best with disabilities. “