Hubspot and Talkdesk expand the integration of AI-driven contact center

Hubspot Inc. (NYSE:Lifting) is one of the Best Enterprise software shares that can buy after analysts. On September 4, HubSpot announced an extended app partnership with Talkdesk Inc., which contains new investments from Talkdesk in the Hubspot App Partner program. Cooperation brings an advanced contact center integration into the HubSpot platform via the HubSpot -App marketplace.

The extended partnership offers sales and service teams a uniform work area within HubSpot, the customer platform for scaling companies that connects every customer interaction, every customer and the workflow. The Talkdesk app, which is operated by Talkdesk Customer Experience Automation/CXA and offers the functions of the industry-leading KI and Omnichannel functions, is designed in such a way that they combat inefficiencies such as switching between non-connected systems, double data input and slow response times.

In HubSpot, the integration teams enable teams: automatic activity for calls, SMS, WhatsApp and IVR activities in HubSpot -Chasttigität -Feeds; Connect conversations by connecting customer interactions to relevant HubSpot objects; Create proactive customer experiences by automating follow-ups and workflows based on Rich call metadata and custom fields. And acquire the full visibility by accessing Talkdesk talks, AI copilot and CX analysis -Dashboards directly in the HubSpot work area.

Hubspot Inc. (NYSE: HUBS) offers a cloud-based customer relationship management/CRM platform for companies in America, Europe and in Asian-Pacific.

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Disclosure: none. This article is originally published at Insider Monkey.